Photos and characters

A clear, well-lit photo where your child's face is fully visible works best. Use one child per photo, facing the camera, without sunglasses, heavy shadows, or motion blur. The better we can see their face, the closer the illustrated character will match.

Only as long as we need it, and always privately. If your character is drawn as a free preview, we delete the photo as soon as the portrait is ready, and after 48 hours if it is never drawn. If it is drawn after you buy, we delete the photo once your portraits are approved and your book is made. We keep the finished portraits for your future books, with one exception: after 30 days, free-preview characters you have not used in a purchased book are removed from your library together with their portraits, and sneak-peek pictures are deleted.

Review and adjust new portraits in your paid book before approving them. Existing books and reused portraits keep their saved images. Contact support for help. Each new portrait includes two adjustment attempts for this book. Reused portraits stay as they are. A successful adjustment uses an attempt even if you keep the original. Failed attempts are restored. Contact support when no more adjustments are available.

Each character can have portraits in several of our 9 art styles. Reuse a saved portrait in the same style without another upload. A missing style version is drawn for free when we can, or created with your next paid book. For a photo-created character, upload the original photo again for the new style. Your saved styles stay together in the character library.